Trousdale Patient Guide
We are committed to your care.
Our goal is to provide the best quality care. To do so, we ask for feedback from patients like you. You may be contacted by phone, email or text and asked to complete a confidential survey. Please take the time to complete the survey. Your feedback will help us know what we’re doing well and where we can improve.
Support for Caregivers
We encourage patients to pick a key person to support them during their hospital stay. Whether you are that primary support person, or just one of many people caring for and supporting your loved one, you can play an important role in making sure your loved one gets the safest and best care both here and beyond the hospital.
Patient and Family Care
We participate in patient- and family-centered care. We believe that family plays an important role in ensuring the health and well-being of patients of all ages. Our goal is to create partnerships among healthcare practitioners, patients and families that will lead to the best outcomes and enhance the delivery of safe, quality, efficient, effective, and timely care.
What to Know Before You Leave
Caregivers can help ensure the best outcome for their loved one after a hospital stay by getting the answers to these three questions:
- What is the next step for medical care (home or facility, follow-up with primary care physician or physical therapy, etc.)? Help your loved one arrange the details to make this happen—financial plan, transportation, scheduling, etc.
- What new and former medicines does my loved one need to take? Help your loved one understand the details—timing, dosing instructions, side effects, prescription refills, etc.
- What health warning signs do I need to watch for and what do I do if they happen? Help your loved one by writing these symptoms down as well as the name and contact number to call.
If you feel like you need a break or help, reach out to friends and family. And consult the resources listed here: National Alliance for Caregiving | Family Caregiver Alliance | Caregiver Action Network
Facts About Your Stay
ATM
No ATM available at this time.
Bedside Shift Report
We want you to feel comfortable and cared for throughout your stay, so at each nursing shift change—about every 12 hours—your nurse will introduce your new nurse to you. The team will talk about your progress, medicine and tests scheduled for the day. Ask questions. The more you’re involved, the better and safer your care.
Bedside Technology
During your stay, you may see your doctors and nurses using computers or tablets. These tools help them care for you by providing around-the-clock monitoring, a variety of resources and quick communication with the rest of your healthcare team. If you have any questions, ask your doctor or nurse.
Cafeteria
Hours:
- Order lunch by 9:30 a.m.
- Lunch available 11:00 a.m.
- Order supper by 3:30 p.m.
- Supper available 5:00 p.m.
Calling Your Nurse
Your room is connected to the nursing station via an intercom system. To call for your nurse, press the NURSE call button located at your bedside. If you have any questions on how to use the call button, ask a staff member to show you.
Cellphones & Video
During your stay, you may see members of your care team using mobile phones. At Highpoint Health - Trousdale, our staff are permitted to use phones for work-related activities, such as communicating with doctors or other care team members. Employees are not allowed to use phones for non-work-related activities. There are many work related benefits of cellphones and other communication devices, including access to medical references, clinical tools and patient information.
Channel Listing for TV
| 2 WKRN (ABC) | 26 SportSouth | 47 HLN |
| 4 WSMV (NBC) | 28 FS Tennessee | 48 Fox News |
| 5 WTVF (CBS) | 29 ESPN2 | 49 CSN49/Leased Access |
| 6 WZTV (FOX) | 30 CMT | 50 NBC Sports Network |
| 7 C-SPAN | 31 Great American Country | 51 MSNBC |
| 8 WNPT (PBS) | 32 VH1 | 52 The Weather Channel |
| 10 Educational Access | 33 BET | 53 truTV |
| 11 ESPN | 34 MTV | 54 Golf Channel |
| 12 QVC | 35 Freeform | 56 Bravo |
| 13 CNN | 36 AMC | 57 Syfy |
| 16 HSN | 37 Nickelodeon | 58 E! |
| 17 WNPX (ION) | 38 TNT | 59 TV Land |
| 18 WNAB (The CW) | 39 Discovery Channel | 60 Comedy Central |
| 19 Public Access | 40 Animal Planet | 61 Paramount Network |
| 20 WGN America | 41 A&E | 63 Esquire Network |
| 21 WHTN | 42 Lifetime | 64 Oxygen |
| 22 WJFB | 43 History | 65 Food Network |
| 23 TBS | 44 HGTV | 66 Travel Channel |
| 24 USA | 45 TLC | 70 FX |
| 25 Disney Channel | 46 CNBC | 71 TV Guide Network |
Concerns About Your Care
Please speak with your nurse or nursing supervisor if you have any questions or concerns about your care. If your issue still is not resolved, then contact the hospital patient advocate. You also have the right to file your complaint with either:
The Tennessee Department of Public Health
710 James Robertson Parkway
Nashville, TN 37243
Phone: 615.741.3111
Office of Quality and Patient Safety
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
Website: www.jointcommission.org, then click “Report patient safety event”
Sometimes a healthcare choice can involve an ethical concern—such as a wish to refuse life-saving treatment or a disagreement over advance directives. Our medical ethics committee can help you and those who are here to support you make difficult decisions. For help, contact David Loehr at 615.328.5919.
Electrical Appliances
For your safety, we reserve the right to inspect any electrical appliances brought into the hospital.
Fire Safety
We conduct fire drills from time to time. If you hear an alarm, stay where you are. In an actual emergency, hospital staff will tell you what to do.
Flowers
Flowers are delivered to patient rooms by individual florists or staff.
Hearing Impaired
We have services available for people who are deaf or hearing impaired. If you need these services, please contact your nurse.
Hospital Safe for Valuables
There is a small bedside safe in each patient room to store valuables that can not be sent home with family members.
Hourly Rounding
A nurse will visit you every hour during the day and every two hours at night to check on your comfort, help you change positions in bed, assist with trips to the bathroom, and make sure you can reach your phone, call light, and personal items easily.
Housekeeping Services
Patient rooms are cleaned daily by our environmental services department.
Interpreters and Translation Services
Interpreter services are available for patients. Please contact your nurse for assistance.
Lost and Found
If an item is left in a patient room the patient is contacted by nursing staff. If the owner of the item is unknown environmental services will keep the items until claimed.
Mail and email sent to our website are delivered to patients Monday through Saturday by hospital staff. Flowers may be delivered by individual florists or staff.
Mail received after discharge will be forwarded to the patient’s home. Outgoing mail may be taken to the nurses station or given to your attending nurse. Postage stamps are available in the Business Office.
Medicines
Please do not bring any prescription or over-the-counter medicines to the hospital. All medicines you take in the hospital need to be prescribed, filled and given to you by hospital staff. Tell your doctor about any medicines you regularly take. If you still need them, hospital staff will give them to you.
Parking
Emergency parking is available in the front of the hospital. Additional patient parking is available in the upper lot and gravel lot.
Pastoral Care
If a patient requests pastoral care nursing will contact a denomination of their choice or a non-denominational if desired.
Patient Meals
Patient meals are delivered as follows:
Breakfast-7:30 am
Lunch-12:00 pm
Dinner-5:00 pm
Personal Belongings and Valuables
Personal care items such as contact lenses, eyeglasses, hearing aids and dentures can be stored in your bedside stand when not in use. Please do not put them on your bed or food tray to help avoid them being lost or damaged. Leave valuables like jewelry or cash at home or give them to a trusted relative or friend to watch over. If this is not an option, valuables may be locked up by Security at your request. Highpoint Health - Trousdale cannot be responsible for replacing personal belongings.
Pharmacy
No Pharmacy Available on-site.
Public Restrooms
For everyone’s health and safety, we ask visitors not to use patient restrooms. Public restrooms are located throughout the hospital. Ask hospital staff to direct you to the nearest one.
Rapid Response Team
You can call a critical-care response team to respond if your condition worsens and you do not get the immediate care you need.
How to call rapid response:
- Dial 0 on bedside phone.
- Tell the operator: your name, room number, patient’s name and your concern.
- The Rapid Response Team will be sent to your room.
Smoking
If You Smoke or Use Tobacco
While you are in the hospital, please do not suffer from nicotine withdrawal. You can receive nicotine replacement therapy (NRT) or other appropriate support during your hospital visit. Please ask your nurse for more information.
Telephone
Your friends and family can call your hospital room directly, by dialing 615.328.62 + your two-digit room number. To make local calls, dial 9 and wait for the dial tone, then dial your desired number. Long-distance may be placed by dialing 9 + 1 then the phone number.
Key Numbers
- Main: 615.374.2221
- Billing: 855.270.1595
- After Discharge Questions: 615.328.6236
- Nutrition/Dietary Services: 615.328.6702
- Medical Records: 615.328.6623
TV
Each patient room has a television. Please be considerate of others by keeping the volume down and turning off your TV at bedtime. TVs are controlled by the bedside pillow speaker, side rail controls or handheld remote. Closed captioning is available for the hearing impaired. Ask a staff member if you have any questions on using your TV.
Your Room
Patients are provided a private room and can control the room temperature from a heating/cooling unit in the room.
Vending Machines
Here you can find beverages and snacks 24 hours a day. Ask your nurse for the location of the closest vending machines.
Visiting Hours
Visiting hours are subject to change. Please ask your nurse for official hours during your stay.
To promote healing and safety and limit infection, some units may limit the number of visitors you can receive at one time.
- General Hours: 9:00 a.m. to 9:00 p.m. Note: Patients have the right to choose to receive visitors from among family, friends or other individuals at any time during their stay.
- Pediatrics: One parent or other adult support person is required to stay with patient at all times.
Visiting Overnight
Overnight visitation with a patient must be coordinated with the charge nurse and/or nurse manager and is only permitted under certain circumstances. We reserve the right to revoke overnight privileges.
Wifi
As a service to our patients and visitors, Highpoint Health - Trousdale provides free wireless internet access through the hospital. Please go to your Wi-Fi settings, select Guest Access, then follow the instructions on the popup window.