Patient Guide
We are committed to your care.
Our goal is to provide the best quality care. To do so, we ask for feedback from patients like you. You may be contacted by phone, email or text and asked to complete a confidential survey. Please take the time to complete the survey. Your feedback will help us know what we’re doing well and where we can improve.
Support for Caregivers
We encourage patients to pick a key person to support them during their hospital stay. Whether you are that primary support person, or just one of many people caring for and supporting your loved one, you can play an important role in making sure your loved one gets the safest and best care both here and beyond the hospital.
Patient and Family Care
We participate in patient- and family-centered care. We believe that family plays an important role in ensuring the health and well-being of patients of all ages. Our goal is to create partnerships among healthcare practitioners, patients and families that will lead to the best outcomes and enhance the delivery of safe, quality, efficient, effective, and timely care.
What to Know Before You Leave
Caregivers can help ensure the best outcome for their loved one after a hospital stay by getting the answers to these three questions:
- What is the next step for medical care (home or facility, follow-up with primary care physician or physical therapy, etc.)? Help your loved one arrange the details to make this happen—financial plan, transportation, scheduling, etc.
- What new and former medicines does my loved one need to take? Help your loved one understand the details—timing, dosing instructions, side effects, prescription refills, etc.
- What health warning signs do I need to watch for and what do I do if they happen? Help your loved one by writing these symptoms down as well as the name and contact number to call.
If you feel like you need a break or help, reach out to friends and family. And consult the resources listed here: National Alliance for Caregiving | Family Caregiver Alliance | Caregiver Action Network
Facts About Your Stay
ATM
No ATM available at this time.
Bedside Shift Report
We want you to feel comfortable and cared for throughout your stay, so at each nursing shift change—about every 12 hours—your nurse will introduce your new nurse to you. The team will talk about your progress, medicine and tests scheduled for the day. Ask questions. The more you’re involved, the better and safer your care.
Bedside Technology
During your stay, you may see your doctors and nurses using computers or tablets. These tools help them care for you by providing around-the-clock monitoring, a variety of resources and quick communication with the rest of your healthcare team. If you have any questions, ask your doctor or nurse.
Cafeteria
Highpoint Health - Riverview Cafe
Location: 1st floor across from the main entrance
Breakfast Hours: Daily from 7am - 9am
Lunch Hours:
Daily from 11:30 am to 1pm
Dinner Hours:
Daily from 5pm to 5:30pm
Visitors may use the dining room at any time. Due to dietary restrictions, patients may not be served in the cafeteria. The cafeteria accepts cash and card payments. Visit our Cafe page to see our weekly menu.
Calling Your Nurse
Your room is connected to the nursing station via an intercom system. To call for your nurse, press the NURSE call button located at your bedside. If you have any questions on how to use the call button, ask a staff member to show you.
Cellphones & Video
During your stay, you may see members of your care team using mobile phones. At Highpoint Health - Riverview, our staff are permitted to use phones for work-related activities, such as communicating with doctors or other care team members. Employees are not allowed to use phones for non-work-related activities. There are many work related benefits of cellphones and other communication devices, including access to medical references, clinical tools and patient information.
Channel Listing for TV
| 2 ABC | 22 WJFB | 42 Lifetime | 63 Style |
| 3 Local | 23 TBS | 43 History | 64 Oxygen |
| 4 NBC | 24 USE | 44 HGTV | 65 Food Network |
| 5 CBS | 25 Disney | 45 TLC | 66 Travel Channel |
| 6 Fox 17 | 26 Sport South | 46 CNBC | 70 FX |
| 7 WRTN | 27 CSS | 47 HLN | 71 TV Guide |
| 8 PBS | 28 FS Tennessee | 48 FOX News | 80 G4 |
| 9 C-SPAN | 29 ESPN2 | 49 CSN 49 | 81 Cartoon Network |
| 10 ACCESS | 30 CMT | 50 NBC Sports | |
| 11 ESPN | 31 GAC | 51 MSNBC | |
| 12 QVC | 32 VH1 | 52 TWC | |
| 13 CNN | 33 BET | 53 truTV | |
| 14 WUXP (My 30) | 34 MTV | 54 Golf Channel | |
| 15 TBN | 35 ABC Family | 55 Jewelry TV | |
| 16 HSN | 36 AMC | 56 Bravo | |
| 17 ION | 37 Nickelodeon | 57 Syfy | |
| 18 The CW | 38 TNT | 58 E! | |
| 19 Access | 39 Discovery | 59 TV Land | |
| 20 FAM (WGN) | 40 Animal Planet | 60 Comedy Central | |
| 21 WHNT | 41 A&E | 61 Spike TV |
Concerns About Your Care
Please speak with your nurse or nursing supervisor if you have any questions or concerns about your care. If your issue still is not resolved, then contact the hospital patient advocate. You also have the right to file your complaint with either:
The Tennessee Department of Public Health
710 James Robertson Parkway,
Nashville, TN 37243
Phone: (615)741-3111
Office of Quality and Patient Safety
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
Website: www.jointcommission.org, then click “Report patient safety event”
Sometimes a healthcare choice can involve an ethical concern—such as a wish to refuse life-saving treatment or a disagreement over advance directives. Our medical ethics committee can help you and those who are here to support you make difficult decisions. For help, reach out to your nurse to contact someone from the medical ethics committee.
Electrical Appliances
For your safety, we reserve the right to inspect any electrical appliances brought into the hospital.
Fire Safety
We conduct fire drills from time to time. If you hear an alarm, stay where you are. In an actual emergency, hospital staff will tell you what to do.
Flowers
Flowers are delivered to patient rooms by individual florists. Please note that flowers are not allowed in Intensive Care Units.
Hearing Impaired
We have services available for people who are deaf or hearing impaired. If you need these services, please contact your nurse.
Hospital Safe for Valuables
We ask that patients leave any valuables they may have with a family member or home. If you have a need to lock up valuables, please ask your nurse to check with Security.
Hourly Rounding
A nurse will visit you every hour during the day and every two hours at night to check on your comfort, help you change positions in bed, assist with trips to the bathroom, and make sure you can reach your phone, call light, and personal items easily.
Housekeeping Services
Housekeeping services are provided daily.
Interpreters and Translation Services
Interpreter services are available for patients. Please contact your nurse for assistance.
Lost and Found
In the event you have lost an item at our facility, please reach out to Security.
Mail sent to our facility are delivered to patients Monday through Friday by hospital volunteers. Flowers may be delivered by individual florists, staff or volunteers. Fresh flowers are not allowed in critical care areas.
Mail received after discharge will be forwarded to the patient’s home.
Medicines
All medicines you take in the hospital need to be prescribed and given to you by hospital staff. Tell your doctor about any medicines you regularly take. If you still need them, hospital staff will give them to you.
Parking
Free parking is available to patients and family members. Handicap parking is available.
Pastoral Care
If you would like a visit from the chaplain for spiritual care and comfort, please ask your nurse to contact a chaplain from our volunteer list.
Patient Meals
Breakfast, Lunch, and Dinner are served to all patients based on diet. Visitors are welcome to visit the Dining Room during normal operating hours.
Personal Belongings and Valuables
Personal care items such as contact lenses, eyeglasses, hearing aids and dentures can be stored in your bedside stand when not in use. Please do not put them on your bed or food tray to help avoid them being lost or damaged. Leave valuables like jewelry or cash at home, or give them to a trusted relative or friend to watch over. If this is not an option, valuables may be locked up by Security at your request. Highpoint Health - Riverview cannot be responsible for replacing personal belongings.
Public Restrooms
For everyone’s health and safety, we ask visitors not to use patient restrooms. Public restrooms are located throughout the hospital. Ask hospital staff to direct you to the nearest one.
Rapid Response Team
You can call a rapid response team to respond if your condition worsens and you do not get the immediate care you need.
How to call rapid response:
- Dial 1175 on bedside phone.
- Tell the operator ‘Rapid Response” and provide your name, room number, patient’s name and your concern.
- The Rapid Response Team will be sent to your room.
Smoking
If You Smoke or Use Tobacco
While you are in the hospital, please do not suffer from nicotine withdrawal. You can receive nicotine replacement therapy (NRT) or other appropriate support during your hospital visit. Please ask your nurse for more information.
Telephone
Your friends and family can call your hospital room directly, by dialing 615.735-5 + the last three digits of your room number. To make local calls, dial 9 and wait for the dial tone, then dial your desired number. Long-distance may be placed by dialing 9 + 1 then the phone number.
Key Numbers
Main 615.735.1560
Billing 1.855.270.1595
After Discharge Questions 615.735.5363
Nutrition/Dietary Services 615.735.5378
Medical Records 615.328.6623
TV
Each patient room has a television. Please be considerate of others by keeping the volume down and turning off your TV at bedtime. TVs are controlled by the bedside pillow speaker or side rail controls. Closed captioning is available for the hearing impaired. Ask a staff member if you have any questions on using your TV.
Vending Machines
Here you can find beverages and snacks 24 hours a day in the ER Waiting Area. Ask your nurse for the location of the closest vending machines.
Visiting Hours
Visiting hours are subject to change. Please ask your nurse for official hours during your stay.
To promote healing and safety and limit infection, some units may limit the number of visitors you can receive at one time.
Updated April 12, 2022
General Visitation hours are 7:00AM - 9:00PM. Note: Patients have the right to choose to receive visitors from among family, friends or other individuals at any time during their stay.
OB/Post-Partum
- General visiting hours apply for the general public, grandparents and siblings.
- Siblings must be accompanied by an adult at all times.
Labor and Delivery Area
- Up to 2 support persons can be present in the labor and delivery room.
- No siblings allowed in labor and delivery room.
Behavioral Health Unit
- Visitation will be held on the Behavioral Health Unit with scheduled appointment times.
Emergency Room
- 1 visitor allowed per patient at a time.
- Minor patients may have both parents or guardians in attendance.
- If an emergency situation occurs, the ER staff may ask visitors to wait in the waiting room.
Pediatrics
- One parent or other adult support person is required to stay with patient at all times.
COVID-19 Patients
- Visitation is limited
All persons must enter and exit through the front entrance or emergency room waiting room entrance.
All caregivers and visitors must have their temperature checked as they enter the building and wear a mask at all times. All caregivers and visitors must wash their hands or use alcohol foam before caring or visiting with any patient. There may be times when visitors may be asked to wear gloves before entering the patient’s room. No one who is sick should visit a patient in the hospital.
Visiting Overnight
Overnight visitation with a patient must be coordinated with the charge nurse and/or nurse manager and is only permitted under certain circumstances. If overnight visitation has been approved, you will be given a visitor card by the nurse, who will provide you with instructions for obtaining a visitor pass from the security guard. Please wear this badge and remain in the waiting room or the patient’s room at all times during your overnight visit. We reserve the right to revoke overnight privileges.
Wifi
As a service to our patients and visitors, Highpoint Health - Riverview provides free wireless internet access through the hospital. Please go to your Wi-Fi settings, select Guest_Access, then follow the instructions on the popup window.